Healthcare Contact Center Agent

Job Summary

Providing exceptional customer service, the remote Healthcare Contact Center Agent will manage inbound and outbound calls, respond to electronic communications, and assist with claims research and insurance verification while ensuring compliance with healthcare regulations.

Key responsibilities

• Answer incoming calls and make outbound calls to address member and provider inquiries professionally
• Document all interactions accurately in the system to maintain updated records
• Ensure compliance with HIPAA and other healthcare regulations while meeting performance metrics

Required qualifications

• High school diploma or equivalent required; associate degree or healthcare certification preferred
• 1+ year of experience in a call center or customer service role, preferably in a healthcare setting
• Strong communication skills with the ability to demonstrate empathy and active listening
• Proficiency in Microsoft Office and call center software, with the ability to multitask across multiple systems
• Familiarity with medical terminology and insurance processes is a plus