Healthcare Contact Center Agent

Job Summary

To support clients in delivering better health outcomes, the remote Healthcare Contact Center Agent will provide knowledgeable responses to client inquiries, resolve issues efficiently, and collaborate with team members while adhering to service level agreements.

Key responsibilities

• Provide knowledgeable responses to basic client questions and escalate complex cases as needed
• Update account history, follow up with clients, and ensure inquiries are resolved
• Collaborate with team members and management to resolve client inquiries and recommend workflow improvements

Required qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and Microsoft Office applications
• Strong problem-solving skills to effectively resolve inquiries
• Ability to understand team dynamics and consult the correct stakeholders