Healthcare Contact Center Agent

Job Summary

To support clients in delivering better health outcomes, the remote Healthcare Contact Center Agent will provide knowledgeable responses to client inquiries, resolve issues, and collaborate with team members while adhering to service level agreements.

Key responsibilities

• Provide knowledgeable responses to basic client questions and escalate complex cases as needed
• Resolve client problems, update account history, and follow up to ensure inquiries are addressed
• Collaborate with team members and management to enhance customer service processes and meet production targets

Required qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and proficiency in Microsoft Office applications
• Strong problem-solving skills to effectively resolve inquiries
• Ability to understand team roles and consult appropriate stakeholders for client inquiries
• Availability to work a designated 8.5-hour shift Monday - Friday between 7am to 6pm Eastern