Healthcare Contact Center Agent
Job Summary
To support healthcare clients, the remote Healthcare Contact Center Agent will provide knowledgeable responses to client inquiries, resolve issues, and ensure adherence to service level agreements while collaborating with team members.
Key responsibilities
- Provide knowledgeable responses to client questions and escalate complex cases as needed
- Update account history, follow up with clients, and ensure inquiries are resolved
- Collaborate with team members and management to enhance customer service processes
Required qualifications
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software and Microsoft Office applications
- Strong problem-solving skills to effectively resolve inquiries
- Ability to identify and consult the correct stakeholders for client inquiries
Complete Job Description
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