Healthcare Customer Care Representative

Job Summary

Providing remote support to customers of healthcare clients, the full-time Healthcare Customer Care Representative will handle outbound calls, assist with appointment setting, and document call attempts while demonstrating empathy and professionalism.

Key responsibilities

• Handle outbound calls in a courteous and efficient manner while meeting calling goals
• Gain understanding of Medicare and Medicaid plans and assist with health assessments
• Document all outbound call attempts and results using available tools

Required qualifications

• High school diploma or equivalent
• 1 year or more of call center experience preferred
• Prior medical or health insurance experience preferred
• Ability to work flexible shifts, including holidays and weekends
• Must reside in specified states and have a personal Windows 11 Operating System