Healthcare Customer Care Team Lead
Job Summary
To ensure customer satisfaction, the full-time Healthcare Customer Care Team Lead will manage telephonic inquiries from members, provide accurate information, and document interactions while working remotely.
Key responsibilities
- Respond to customer inquiries and resolve issues while documenting details thoroughly
- Stay updated on product, compliance, and service offerings to enhance member experience
- Assist in call center operations, including mentoring team members and handling escalated calls
Required qualifications
- High school diploma or equivalent; some college preferred
- 4+ years of customer service experience, with a minimum of 2 years in a healthcare call center role
- Experience in healthcare and claims processing
- Previous experience as a Team Lead, trainer, or Subject Matter Expert (SME)
- Availability for weekend and night work from October 1 to March 31 annually
Complete Job Description
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