Healthcare Customer Representative

Job Summary

Providing remote support to healthcare customers, the full-time Non-Licensed Healthcare Customer Representative will handle inbound calls, meet calling goals, and assist with appointment scheduling while demonstrating empathy and professionalism.

Key responsibilities

• Handle inbound calls courteously and efficiently while maintaining calling metrics
• Document outbound call attempts and results using available tools
• Assist with understanding Medicare and Medicaid plans, including setting appointments and completing health assessments

Required qualifications

• High school diploma or equivalent
• 1 year or more of call center experience preferred
• Prior medical or health insurance experience preferred
• Knowledge of medical and Medicare terminology is helpful
• Must reside in one of the specified states and have a stable high-speed internet connection