Healthcare Customer Service Representative

Job Summary

To support a growing patient support team, the full-time Remote Healthcare Customer Service Representative will assist patients, families, and healthcare partners by answering inbound calls, making outbound calls to schedule appointments, and providing clear guidance after completing a paid in-person training in Erie, PA.

Key responsibilities

• Professionally answer inbound calls and make outbound calls to assist patients and provider offices
• Listen carefully to understand caller needs and provide accurate information while maintaining confidentiality
• Document interactions and collaborate with internal teams to resolve scheduling, benefits, and account questions

Required qualifications

• High School Diploma or GED required
• Must attend a paid ~3-week in-person training in Erie, PA
• Previous customer service, call center, or healthcare experience preferred
• Strong computer and data entry skills
• Reliable high-speed internet and a dedicated home workspace for remote work