Healthcare Customer Service Representative

Job Summary

Supporting patients and healthcare stakeholders, the full-time remote Healthcare Customer Service Representative will provide professional customer service via phone, email, and chat while assisting with healthcare program navigation and inquiries.

Key responsibilities

• Provide inbound and outbound customer service to assist patients, caregivers, and healthcare providers with various requests and program-related needs
• Utilize active listening and problem-solving skills to address customer inquiries and troubleshoot basic technical issues
• Document customer interactions accurately while adhering to privacy standards and company policies

Required qualifications

• High school diploma or equivalent and at least one year of customer service experience
• Ability to work independently in a remote contact center environment
• Familiarity with healthcare, pharmacy, or patient services is preferred
• Previous remote work experience is advantageous
• Strong communication skills and proficiency in using multiple computer applications and systems