Healthcare Customer Service Representative
Job Summary
Working remotely in a full-time capacity, the Healthcare Customer Service Representative will engage with health plan members through outbound calls, guiding them to schedule care assessments and promoting healthcare benefits while providing exceptional customer service.
Key responsibilities
- Make outbound calls to discuss healthcare needs and schedule evaluations
- Build rapport with members and address concerns to drive engagement
- Help members set and achieve healthcare goals by educating them on program advantages
Required qualifications
- High School Diploma or GED
- Strong computer skills, including data entry and proficiency in Microsoft Outlook and Word
- Experience in customer service with a compassionate tone
- Ability to adhere to schedules and daily tasks
- Must have two monitors (minimum 22 inches each) with HDMI and DisplayPort connections
Complete Job Description
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