Healthcare Customer Service Representative
Job Summary
To support healthcare engagement, the full-time Healthcare Customer Service Representative will make outbound calls to health plan members, guiding them in scheduling care assessments and addressing their healthcare needs in a remote environment.
Key responsibilities
- Engage and educate patients about healthcare needs and benefits through outbound calls
- Build rapport and trust with members while presenting the value of healthcare programs
- Identify and resolve customer issues while promoting healthcare benefits and achieving productivity targets
Required qualifications
- High School Diploma or GED (required)
- Strong computer skills, including data entry and proficiency in Microsoft Outlook and Word
- Experience in customer service with a friendly and compassionate demeanor
- Ability to manage schedules and daily tasks effectively
- Must have two monitors (minimum 22 inches each) with HDMI and DisplayPort connections
Complete Job Description
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