Healthcare Customer Service Representative
Job Summary
Passionate about healthcare, the full-time Healthcare Customer Service Representative will provide exceptional service to health plan members remotely, guiding them through scheduling care assessments and addressing their healthcare needs.
Key responsibilities
- Provides exceptional customer service and engagement via telephone
- Ensures customer satisfaction by identifying needs and assisting with healthcare-related issues
- Researches and solves problems, verifying eligibility of services and maintaining performance standards
Required qualifications
- High school diploma or General Education Degree (GED) required
- Ability to read, write, and comprehend instructions; Spanish speaking is a plus
- Solid judgment skills for problem-solving
- Computer skills, including proficiency in navigating multiple programs and basic Microsoft Office knowledge
- Reliable attendance and adherence to a published schedule
Complete Job Description
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