Healthcare Customer Service Representative

Job Summary

To elevate the patient experience in a remote environment, the Healthcare Customer Service Representative will manage up to 60 calls daily, addressing patient inquiries, collecting payments, and providing guidance on medical billing while demonstrating strong interpersonal skills.

Key responsibilities

• Resolve patient inquiries and concerns via phone in a call center environment
• Collect payments and explain patient financial responsibilities, including deductibles and copays
• Update patient accounts with accurate information and perform specialized tasks as assigned

Required qualifications

• High school diploma or equivalent
• Minimum of 2 years' healthcare experience, preferably in medical billing and direct patient contact
• Technical proficiency with call center software and systems
• Advanced verbal and written communication skills in English; fluency in Spanish preferred
• Strong interpersonal skills and professional maturity with sound judgment