Healthcare Customer Service Representative
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Job Summary
Empathetic and patient-focused, the full-time Healthcare Customer Service Representative will provide exceptional service to health plan members by guiding them in scheduling care assessments and addressing healthcare-related issues in a remote work environment.
Key responsibilities
- Provide exceptional customer service and engagement via telephone
- Identify customer needs and assist with healthcare-related concerns through outreach programs
- Meet performance standards while responding to the needs of a 24/7/365 operation
Required qualifications
- High school diploma or General Education Degree (GED) required
- Ability to read, write, and comprehend instructions; Spanish speaking is a plus
- Strong problem-solving skills and solid judgment
- Proficient in navigating multiple computer programs, including basic knowledge of Microsoft Office
- Reliable attendance and adherence to a published schedule
Complete Job Description
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