Healthcare Customer Service Representative
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Job Summary
Working remotely, the Healthcare Customer Service Representative will assist customers with health plan inquiries, eligibility questions, and online account navigation, contributing to an exceptional customer experience in a full-time capacity.
Key responsibilities
- Recommend health plan upgrades based on strong product knowledge
- Conduct research and make outbound calls to address customer inquiries
- Guide members in accessing and understanding their online health accounts
Required qualifications
- At least 6 months of customer service experience
- High school diploma or equivalent
- Understanding of HIPAA guidelines for patient privacy
- 15 mbps)
- Availability of a USB wired headset for communication purposes
Complete Job Description
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