Healthcare Customer Service Specialist
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Job Summary
Working remotely, the part-time Healthcare Customer Service Specialist will manage inbound and outbound communications, utilizing web-based tools to efficiently resolve customer inquiries and ensure a positive experience for clients in Texas, Tennessee, Pennsylvania, Michigan, and Florida.
Key responsibilities
- Connect with customers via phone, email, chat, and social media to address questions and concerns
- Calmly resolve and de-escalate issues, escalating interactions when necessary
- Track call-related information for auditing and reporting purposes while providing feedback on call issues
Required qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- General knowledge of Windows-based systems and comfortable with desktop computer systems
Complete Job Description
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