Healthcare Customer Support Specialist
Job Summary
Serving as a primary point of contact for clients, the remote Healthcare Customer Support Specialist will manage inbound and outbound communications, efficiently resolving inquiries to ensure a positive customer experience.
Key responsibilities
- Connect with customers via phone, email, chat, and social media to address questions and concerns
- Calmly resolve and de-escalate issues while tracking all call-related information for auditing purposes
- Provide feedback on call issues and upsell services when required
Required qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
Complete Job Description
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