Healthcare Member Advocate

Job Summary

Providing dedicated support to members and healthcare providers, the fully remote Healthcare Member Advocate will respond to inquiries, resolve balance billing issues, and ensure timely communication while managing multiple tasks efficiently.

Key responsibilities

• Provide exceptional customer service on all incoming and outgoing calls throughout the shift
• Review and verify balance bills for accuracy and completeness while documenting all interactions accurately
• Maintain consistent communication with facilities, providers, and debt collectors to assist in resolving open advocacy matters

Required qualifications

• Minimum of 2 years of experience in the healthcare industry, preferably in patient advocacy or customer service
• Associate degree or vocational/technical certification in a healthcare-related field
• Demonstrated experience using multi-line phone systems and electronic documentation software
• Medical billing and coding experience preferred
• Bilingual proficiency is a plus