Healthcare Member Advocate
Job Summary
Providing exceptional customer service, the full-time Healthcare Member Advocate will handle inbound and outbound calls to assist healthcare clients with billing, benefits inquiries, and claims research while working remotely.
Key responsibilities
- Answer customer inquiries professionally and document information in a database
- Verify and update customer information while ensuring a seamless service experience
- Utilize contact center data to enhance performance and follow up with callers as needed
Required qualifications
- High School Diploma or GED
- Prior call center or customer service experience highly desired
- Ability to operate a computer and navigate multiple web-based systems
- Must successfully pass a background investigation and drug screen
- Ability to provide a secure work area with high-speed internet service
Complete Job Description
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