Healthcare Operations Supervisor
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Job Summary
Seeking a full-time Healthcare Operations Supervisor, this role will manage a team of 10-25 agents in a call center environment, focusing on coaching, performance monitoring, and ensuring adherence to company policies while working remotely or onsite in various locations.
Key responsibilities
- Monitor and report on associates' productivity to achieve production and revenue goals
- Coach and develop team members to enhance quality, performance, and productivity
- Address performance and attendance issues, implementing corrective actions as necessary
Required qualifications
- Previous experience managing in a call center environment
- High school diploma or GED
- Bilingual in English and Spanish
- Ability to pass a criminal background check
- Proficiency in MS Office
Complete Job Description
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