Healthcare Outreach Specialist

Job Summary

To support care coordination efforts, the full-time Healthcare Outreach Specialist will facilitate member interactions, schedule services, administer assessments, and provide education in a remote environment.

Key responsibilities:

• Provide positive member interactions across all omnichannel operations
• Coordinate and manage care activities in accordance with health plans and provider agreements
• Document member interactions and schedule appointments using the company's scheduling system

Required qualifications:

• High school diploma or GED required; some college or medical certification preferred
• Previous call center and/or customer service experience preferred
• Knowledge of medical terminology and member care preferred
• Bilingual (Spanish-speaking) is helpful but not required
• Strong technical skills with Microsoft products, especially Excel