Healthcare QA Supervisor

Job Summary

To oversee the Medical File Review process, the full-time remote Healthcare QA Supervisor will manage Quality Assurance teams, conduct audits, and ensure timely and accurate file processing while enhancing client experience.

Key responsibilities

• Supervise QA staff and oversee the CSR and QA Boards to ensure timely and accurate processing of files
• Conduct daily audits and provide coaching and training to staff to meet performance goals
• Ensure compliance with client specifications and manage the assignment of QA staff to files

Required qualifications

• Associate's Degree preferred
• 2-4+ years of experience in customer service, account management, or healthcare operations
• Strong critical thinking and independent case assessment skills
• Working knowledge of clinical and legal review workflows
• Leadership experience with the ability to manage competing priorities