Healthcare Referral Manager
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Job Summary
To build and lead a new Centralized Referral Team, the full-time remote Healthcare Referral Manager will oversee the referral process from receipt to booking, manage a team of agents, and implement automation to enhance efficiency and tracking.
Key responsibilities
- Manage the end-to-end referral process, ensuring timely booking and communication with referring practices
- Lead, hire, train, and set goals for a team of agents while maintaining quality and consistency across in-house and outsourced staff
- Collaborate with various departments to optimize referral workflows and establish a CRM system for tracking and reporting
Required qualifications
- 3+ years of experience leading teams in patient access, referral management, or similar high-volume healthcare operations
- Working knowledge of referrals, authorizations, insurance basics, and EHR/practice management systems
- Familiarity with CRMs, workflow tools, and automation processes
- Proven ability to set and monitor team metrics to drive performance
- Understanding of HIPAA & OSHA compliance regulations
Complete Job Description
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