Healthcare Strategic Account Manager

Job Summary

Owning a portfolio of strategic healthcare accounts, the full-time Healthcare Strategic Account Manager will develop multi-year account plans, manage commercial relationships for renewals and expansions, and ensure customer success through cross-functional collaboration.

Key Responsibilities

• Develop and execute multi-year account plans aligned with client business objectives and lead quarterly business reviews to identify expansion opportunities
• Manage the end-to-end commercial relationship, including contract negotiations, renewals, and upsell opportunities across various business units
• Partner with cross-functional teams to ensure measurable value delivery and proactively address account risks to maintain high customer satisfaction

Required Qualifications

• 10+ years of experience in strategic account management or enterprise customer leadership at a B2B SaaS company or leading Agentic provider
• Proven track record of managing and growing large enterprise accounts, particularly with Fortune 500 healthcare clients
• Experience engaging C-suite executives and navigating complex enterprise buying environments
• Strong commercial acumen with experience in structuring and negotiating large enterprise agreements
• Familiarity with AI and data concepts, with a preference for experience in process intelligence, agentic AI, or automation domains