Healthcare Support Specialist

Job Summary

Providing exceptional patient assistance, the full-time remote Healthcare Support Specialist will manage inquiries related to onboarding, billing, and remote monitoring while ensuring a supportive and informed experience for patients throughout their care journey.

Key responsibilities:

• Respond to patient inquiries through various communication channels with clarity and professionalism
• Break down complex topics into simple, patient-friendly explanations, ensuring understanding of benefits and processes
• Document all interactions accurately to facilitate seamless communication among team members

Required qualifications:

• 3+ years of experience in healthcare billing, health insurance support, or a related patient-facing support role
• Strong technical proficiency with the ability to navigate multiple systems and tools simultaneously
• Deep familiarity with insurance terminology, benefits, claims, and coverage workflows
• Proven experience handling confidential patient data in compliance with HIPAA
• Bilingual in English and Spanish is a plus