Healthcare Team Manager
Job Summary
To support an insurance sales campaign, the fully remote Healthcare Team Manager will manage team performance, provide coaching and feedback, and oversee client management while ensuring high service levels and process improvements.
Key responsibilities:
- Drive team performance by coaching agents, monitoring calls, and managing outliers
- Hire, train, and lead sales agents while collaborating with management to identify trends and establish goals
- Prepare reports and analyze data to enhance processes and maximize efficiency and customer satisfaction
Required qualifications:
- 2-4 years of leadership experience in customer service, clinical support, or operations teams, preferably in a BPO/call center environment
- Experience managing key performance indicators (KPIs) specific to healthcare accounts
- Ability to audit team workflows and implement corrective action plans to maintain high service standards
- Proven capability to manage high-volume inbound and outbound environments
- Independent work ethic with minimal supervision required
Complete Job Description
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