Healthcare Tier 1 Support
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Job Summary
Providing first-line support for staff and clients, the full-time hybrid Tier 1 Support role will troubleshoot issues, create tickets, and ensure a positive client experience while working closely with healthcare data standards.
Key responsibilities
- Take preliminary call requests from users and create tickets for issues
- Troubleshoot problems by researching symptoms and documenting the resolution process
- Build strong relationships with customers and colleagues while following departmental standards
Required qualifications
- At least one year of experience in a technical help desk or support role
- A bachelor's degree in a related discipline is preferred, with waivers for practical experience
- Practical knowledge of the healthcare industry is a plus
- Familiarity with healthcare data standards and regulations or a demonstrated ability to learn them quickly
- Strong troubleshooting and root-cause analysis skills
Complete Job Description
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