Hearing Aid Support Team Lead
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Job Summary
Leading a remote customer and technical support team, the full-time Hearing Aid Support Team Lead will manage daily operations, ensure service quality, and provide escalation support for complex customer inquiries related to hearing aid devices and accessories.
Key responsibilities
- Oversee team performance, coaching, and adherence to service levels and quality standards
- Act as the main point of contact for operational support, issue resolution, and team alignment with procedures
- Handle escalated customer cases, ensuring clear and empathetic communication while documenting issues accurately
Required qualifications
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- At least two years of leadership experience in a high-volume call center environment
- Strong troubleshooting skills with the ability to make sound decisions in real-time
- Experience with hearing aids, Bluetooth devices, or consumer electronics is a plus
- Clear communication skills with a patient and empathetic approach to customer support
Complete Job Description
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