Help Desk Analyst
Job Summary
Seeking a dedicated Help Desk Analyst I for a contract position who will serve as the initial point of contact for internal employees, providing essential IT support for Windows, Microsoft 365, and network-related issues while working remotely and participating in a rotating after-hours on-call schedule.
Key responsibilities
- Resolve IT incidents and service requests related to various technologies, ensuring high customer satisfaction
- Document and track requests using ServiceNow, adhering to service level agreements
- Support user onboarding, access management, and security protocols while collaborating with IT and other departments
Required qualifications
- Minimum of 2 years of experience in a Help Desk, Service Desk, or Desktop Support environment
- Proficiency in supporting Windows 10/11, Microsoft 365, and enterprise mobile devices
- Experience with ServiceNow, VPN, and remote support tools
- Ability to prioritize tasks and work independently under pressure
- Valid driver's license and reliable internet access for remote work
Complete Job Description
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