Help Desk Analyst
Job Summary
Detail-oriented and motivated, the full-time remote Help Desk Analyst will resolve issues reported through the Ticketing System while ensuring the organization's technology operates smoothly, working Saturday through Wednesday from 11am to 8pm EST.
Key responsibilities
- Resolve end-user support requests efficiently while maintaining high customer satisfaction ratings
- Utilize internal documentation and resources to troubleshoot and manage technical issues effectively
- Maintain clear and accurate documentation of support interactions and ticket resolutions
Required qualifications
- High school diploma or equivalent with prior experience in a technical support or help desk role
- Proficiency with Microsoft Windows 11 and knowledge of networking protocols such as TCP/IP, DHCP, and DNS
- Experience using a ticketing system to document and prioritize support requests in a remote environment
- Strong working knowledge of Microsoft 365 applications and experience supporting Microsoft Exchange Server
- Technical certification (A+, Network+) preferred
Complete Job Description
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