Help Desk Analyst
Job Summary
Providing remote support, the Help Desk Analyst will assist users with Identity, Credential, and Access Management (ICAM) issues by resolving tickets, troubleshooting problems, and collaborating with stakeholders to ensure timely and professional service.
Key Responsibilities
- Provide help desk support for the GSA HSPD-12 program
- Receive, track, troubleshoot, and resolve support tickets and user issues
- Train and guide users on the adoption and use of ICAM credentials and tools
Required Qualifications
- High School diploma or GED
- No more than 3 years of experience in a help desk environment
- Basic computer skills, including proficiency in Microsoft Office and Google Workspace applications
- Ability to provide timely help desk support and resolve user requests
- Strong attention to detail when handling sensitive operational data
Complete Job Description
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