Help Desk Analyst
Job Summary
To support the GSA HSPD-12 Help Desk, the remote Help Desk Analyst will manage ticket resolution, troubleshoot user issues, and assist with Identity, Credential, and Access Management (ICAM) tools while providing professional customer service.
Key Responsibilities
- Provide help desk support for the GSA HSPD-12 program
- Receive, track, troubleshoot, and resolve support tickets and user issues
- Assist users with ICAM credentials and related processes
Required Qualifications
- High School diploma or GED
- No more than 3 years of experience in a help desk environment
- Basic computer skills, including Microsoft Office and Google Workspace applications
- Ability to provide timely help desk support and resolve user requests
- Experience analyzing complex issues and coordinating resolutions
Complete Job Description
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