Help Desk Analyst
Job Summary
Providing remote support, the Help Desk Analyst will assist users with Identity, Credential, and Access Management (ICAM) credentials, troubleshoot issues, and resolve support tickets while maintaining accurate records and delivering professional customer service.
Key Responsibilities
- Provide help desk support for the GSA HSPD-12 program
- Receive, track, troubleshoot, and resolve support tickets and user issues
- Assist users with ICAM credentials, credentialing tools, and related processes
Required Qualifications
- High School diploma or GED
- No more than 3 years of experience in a help desk environment
- Basic computer skills, including Microsoft Word, Excel, PowerPoint, and Google Workspace applications
- Ability to provide timely help desk support and resolve user requests
- Strong attention to detail when handling sensitive operational data
Complete Job Description
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