Help Desk Analyst
Job Summary
Providing customer-focused support, the remote Help Desk Analyst will resolve tickets, troubleshoot issues, and assist users with Identity, Credential, and Access Management (ICAM) tools while maintaining accurate records and collaborating with stakeholders.
Key Responsibilities
- Provide help desk support for the GSA HSPD-12 program
- Receive, track, troubleshoot, and resolve support tickets and user issues
- Assist users with ICAM credentials and related processes while maintaining accurate records
Required Qualifications
- High School diploma or GED
- No more than 3 years of experience in a help desk environment
- Basic computer skills, including Microsoft Office and Google Workspace applications
- Ability to provide timely help desk support and resolve user requests
- Strong attention to detail when handling sensitive operational data
Complete Job Description
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