Help Desk Coordinator
Job Summary
Supporting a large federal government healthcare modernization project, the full-time Help Desk Coordinator will provide first-level support for software applications, troubleshoot user-reported issues, and maintain service records in a remote capacity.
Key responsibilities
- Respond to user inquiries and support requests via phone, email, or chat, delivering timely assistance
- Diagnose and resolve first-level software application issues across Windows and macOS environments
- Document user interactions and escalate complex issues to the appropriate technical teams
Required qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field, with professional experience in a help desk or technical support role
- 2+ years of experience supporting Windows and macOS operating systems and Microsoft Office applications
- Experience using Jira and ServiceNow for incident tracking and resolution
- Strong analytical and troubleshooting skills for effective software issue resolution
- U.S. Citizenship and ability to obtain a Government/Public Trust clearance
Complete Job Description
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