Help Desk Coordinator
Job Summary
Serving as the primary resource for enterprise end-user support, the remote Help Desk Coordinator will manage technical support for both Mac and Dell/Windows users, addressing issues related to hardware, software, and connectivity while ensuring a positive employee experience.
Key responsibilities
- Provide responsive technical support for macOS and Windows devices, diagnosing and resolving complex issues
- Administer the enterprise device lifecycle, including deployment, configuration, and compliance for Mac and Dell/Windows hardware
- Manage help desk tickets from intake to resolution, ensuring accurate documentation and follow-up with employees
Required qualifications
- Associate's degree in Information Technology, Computer Science, or a related field preferred
- Three or more years of enterprise technical support or service desk experience
- Two or more years of hands-on experience supporting macOS devices in an enterprise environment
- Experience with ticketing or service-management systems
- Hands-on experience supporting Windows devices, including Dell hardware
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,387 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
