Help Desk Specialist
Job Summary
Providing technical support for a federal project, the remote Help Desk Specialist will troubleshoot issues, respond to user inquiries, and train users on a web-based scheduling tool.
Key responsibilities
- Respond to user queries via phone, email, and remote access
- Offer technical assistance for the setup, maintenance, and troubleshooting of computer systems and software
- Train users and staff on troubleshooting techniques and gather feedback to improve training methods
Required qualifications
- Associate's degree in computer science or a related field
- Public Trust Security Clearance (to be set up upon hire)
- Two years of experience in a help desk role
- High-speed Internet access (equipment will be provided)
Complete Job Description
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