Help Desk Specialist
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Job Summary
Providing responsive support to federal health program stakeholders, the part-time hourly Help Desk Specialist will resolve inquiries, document outcomes, and contribute to continuous improvement while delivering a professional customer experience in a remote-first environment.
Key responsibilities
- Receive, triage, research, and resolve inquiries through approved channels
- Create, update, and manage incidents and service requests in the designated ticketing platform
- Assist with user onboarding and maintain accurate documentation and reporting
Required qualifications
- Associates degree and four years of relevant customer service or program support experience
- Experience using Microsoft 365 email and productivity applications
- Ability to learn and apply detailed program and compliance requirements
- Availability for extended support coverage during surge periods
- Experience with Jira, ServiceNow, or comparable IT service management platforms is preferred
Complete Job Description
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