Help Desk Specialist I
Job Summary
Seeking a full-time Help Desk Specialist I (Tier 1 Agent) to provide 24x7x365 technical support and customer service for Customs and Border Protection (CBP) employees and contractors, responding to incidents and service requests while working remotely in a fast-paced environment.
Key responsibilities
- Serve as the primary Tier 1 support contact for CBP employees, handling incoming incidents and service requests through various channels
- Accurately log and document all incidents in ServiceNow, performing initial troubleshooting and escalation as necessary
- Monitor ticket status and communicate updates to customers, ensuring timely resolution and follow-up on sensitive issues
Required qualifications
- High school diploma or equivalent
- Minimum of 1 year of experience in IT help desk or technical customer support
- Working knowledge of Windows operating systems, Microsoft Office, Active Directory, and basic networking concepts
- Ability to work rotating shifts, including nights, weekends, and holidays
- Sole U.S. citizenship required and ability to pass a CBP Background Investigation
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,033 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
