Help Desk Support Analyst
Job Summary
Providing quality customer service, the full-time Help Desk Support Analyst will manage incident resolution, desktop support, and proprietary application support for global customers while working Tuesday through Saturday from 7:00 am to 6:00 pm.
Key responsibilities
- Receive and manage incoming service calls, creating service tickets following the ITIL model
- Collaborate with Service Specialists to ensure timely incident resolution and maintain customer communication
- Monitor ticket queues to meet contractual SLAs and document all incidents in SolutionsDesk
Required qualifications
- High school diploma or equivalent
- 0-1 years of technical and client support experience in an IT environment
- Familiarity with computer components and basic troubleshooting
- Ability to type 45+ words per minute
- Understanding of Microsoft Suites and Windows applications
Complete Job Description
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