Help Desk Support Analyst
Job Summary
Providing remote technical support, the contract Help Desk Support Analyst will assist users with computer, network, software, and peripheral issues through telephone and chat, while managing service tickets and maintaining service quality.
Key responsibilities
- Provide remote technical support, diagnostics, and troubleshooting for computers and network services
- Assist users via telephone and chat support channels, delivering customer-focused assistance
- Manage and update service tickets, prepare metric reports, and support knowledge article maintenance
Required qualifications
- Associate degree or equivalent experience preferred
- One to two years of service desk experience, preferably in a high-volume call center environment
- Knowledge of Active Directory, Microsoft Exchange Admin Center, Azure, and ServiceNow
- Basic knowledge of Microsoft Office 365 applications and troubleshooting techniques
- Experience supporting Windows 11 environments
Complete Job Description
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