Help Desk Support Analyst
Job Summary
Providing quality customer service, the full-time Help Desk Support Analyst will manage incident resolution, desktop support, and proprietary application support for global customers while collaborating with service specialists to ensure a high standard of service.
Key responsibilities
- Receive incoming calls and open service tickets following the ITIL model
- Take ownership of incidents until resolution and maintain detailed documentation in SolutionsDesk
- Monitor ticket queues to ensure compliance with contractual SLAs and provide clear communication to customers
Required qualifications
- High school diploma or equivalent
- 0-1 years of technical and client support experience in an IT environment
- Familiarity with computer components and Microsoft Suites
- Ability to type 45+ wpm and manage multiple tasks in a fast-paced environment
- Experience with Active Directory Manager for password resets is a plus
Complete Job Description
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