Help Desk Support Specialist
Job Summary
Providing IT assistance primarily over the phone, the full-time Help Desk Support Specialist will serve as the front line of support for business applications, ensuring timely resolution of incidents while collaborating with end-users and IT teams in a remote environment.
Key responsibilities
- Field inbound calls to diagnose and resolve or escalate technical issues for employees, contractors, and clients
- Adhere to IT Service Center Policies and Procedures while delivering excellent customer service and maintaining call-center metrics
- Deploy software using automated tools in break/fix scenarios and maintain an up-to-date understanding of the knowledge base for supported products
Required qualifications
- 2+ years of recent technical support experience, including desktop support, call center phone support, or in-person customer service
- High School Diploma
- Proficiency in Microsoft Operating Systems, primarily Windows 10, and Microsoft Office 365 products
- Experience with Active Directory and remote computer control software
- Ability to work effectively in a fast-paced call center environment
Complete Job Description
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