Help Desk Support Specialist
Job Summary
Providing IT assistance primarily over the phone, the full-time Help Desk Support Specialist will serve as the first point of escalation for IT inquiries, ensuring incidents are analyzed and resolved in a fast-paced remote environment.
Key responsibilities
- Field inbound calls to diagnose and resolve or escalate technical issues for employees, contractors, and clients
- Collaborate with IT teams to deliver high-quality solutions while adhering to Service Desk processes and metrics
- Maintain an up-to-date understanding of the knowledge base and deploy software using automated tools in break/fix scenarios
Required qualifications
- 2+ years of recent technical support, desktop support, or call center phone support experience
- High School Diploma or equivalent education
- Proficiency in Microsoft Operating Systems, primarily Windows 10, and Microsoft Office 365 products
- Experience with Active Directory and remote computer control software
- Ability to type at a speed of 30+ WPM
Complete Job Description
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