Help Desk Support Specialist
Job Summary
Providing remote technical support, the Help Desk Support Specialist will diagnose and resolve issues for users at Edward Jones branches and departments, ensuring a high-quality support experience.
Key responsibilities
- Diagnose and resolve technical issues related to video and phone systems, access issues, and data connectivity
- Deliver support via phone, guiding users through solutions while utilizing a structured knowledge base
- Document and analyze trends to improve problem resolution and prevent future occurrences
Required qualifications
- Associate's degree from an accredited institution or two years of related experience
- Proficiency in relevant technologies and tools
- Ability to maintain a professional remote workspace with high-speed internet access
- Availability to work occasional weekends and holidays for support coverage
- Previous experience in a call center environment preferred
Complete Job Description
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