Help Desk Support Specialist
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Job Summary
Seeking a dedicated Help Desk Support Specialist, the full-time role will provide first-line technical support to internal users and clients, diagnosing hardware and software issues while ensuring high user satisfaction.
Key responsibilities
- Respond promptly to help desk inquiries via phone, email, or ticketing system
- Troubleshoot and resolve technical problems related to desktops, laptops, and software applications
- Assist with user account management, including password resets and access permissions
Required qualifications
- Proven experience in a technical support or help desk role
- Strong understanding of Windows and macOS operating systems
- Associate degree in Information Technology, Computer Science, or related field preferred
- Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional are advantageous
- Experience with ticketing systems and remote desktop tools
Complete Job Description
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