Help Desk Support Technician
Job Summary
Supporting the Centers for Medicare & Medicaid Services (CMS), the full-time remote Help Desk Support Technician will assist users with account issues, troubleshoot technical problems, and provide operational support for various programs.
Key responsibilities
- Diagnose and resolve user concerns, including account access and system issues
- Provide remote support and maintain documentation for problem resolution in ticketing systems
- Assist in troubleshooting advanced technical issues and support project managers with technology transitions
Required qualifications
- High School diploma or equivalent with 0-1 years of experience
- Availability to work Monday-Friday, 7:00 AM-7:45 PM EST
- Ability to successfully complete the CMS client vetting process
- Flexibility and adaptability to changing priorities
- Experience or familiarity with customer support or call center environments preferred
Complete Job Description
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