Help Desk Technician
Job Summary
Seeking a motivated Help Desk Technician for a full-time night shift role, this remote position will provide technical support to DoD and Government customers using DISA Storefront ordering software, focusing on troubleshooting, user education, and issue resolution.
Key responsibilities
- Communicate with users via various channels to understand issues and guide them through solutions
- Manage and track user issues through a ticketing system, ensuring timely resolution and documentation of software bugs
- Provide guidance on new software features and best practices while creating and maintaining user manuals and troubleshooting guides
Required qualifications
- Eligible for or currently hold SECRET Clearance
- Experience with JIRA and Help Desk tools
- Strong background in customer service
Complete Job Description
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