Help Desk Technician
Job Summary
Providing remote support to employee end users, the full-time Help Desk Technician will manage technical issues related to personal computers, servers, cloud applications, and ERP systems while ensuring effective communication with users and coordinating resolutions.
Key responsibilities
- Administer Microsoft Windows Servers and provide 2nd level support for Active Directory Services
- Resolve technical problems related to application deployments and manage ticket queues in ServiceNow
- Conduct training for end users on new and updated systems and perform user account maintenance tasks
Required qualifications
- High School Diploma and three (3) years of relevant experience in IT customer service
- Two (2) years of hands-on experience supporting and troubleshooting Windows systems
- Experience in helpdesk support and software installation on desktops
- Ability to perform user account maintenance and monitor login systems for suspicious trends
- U.S. Citizenship or Green Card required, with the ability to pass a Federal Background Investigation
Complete Job Description
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