Help Desk Technician

Job Summary

Serving as the first point of contact for customer support issues, the remote Help Desk Technician I will assist end users with troubleshooting and resolving basic hardware, software, and network problems in a fast-paced Managed Service Provider environment.

Key Responsibilities

• Respond promptly to help desk tickets and incoming support requests via phone, email, and remote session tools
• Troubleshoot and resolve basic issues related to Windows operating systems, Microsoft Office 365, and endpoint devices
• Assist with password resets, account setup, and user access issues, while logging and tracking all incidents in the ticketing system

Required Qualifications

• Foundational knowledge of computer hardware, software, and networking concepts
• Familiarity with Microsoft 365, Windows 10/11, and Active Directory environments
• 1-2 years of IT support or service desk experience, with internship or entry-level MSP experience preferred
• Associate degree or equivalent technical training in Information Technology or a related field preferred
• Industry certifications such as CompTIA A+, Network+, or Microsoft Fundamentals preferred